Terms of Use and Service Provision

<p>1.1. These Terms of Use and Service Provision (the “Terms”) govern the use of the LidHost website, client interfaces, and services, unless otherwise expressly stated for a specific service, tariff, or document.</p> <p>1.2. The service provider for the purposes of these Terms is IT HOSTING GROUP OÜ (Estonia), registry code 16099041, registered office: Harju maakond, Tallinn, Pirita linnaosa, Padriku tee 12/3-4, 11912.</p> <p>1.3. Under these Terms, LidHost grants the Customer the right to demand the provision of information processing, hosting, data placement, computing resources, and application access services to the extent and under the conditions of the selected plan, and the Customer undertakes to pay for the relevant services in full and on time.</p> <p>1.4. The right to demand the provision of services arises upon receipt of full payment, unless another service commencement date is established by the selected plan, invoice, specification, or an individual agreement between the parties.</p>

<p>2.1. All rights to materials posted on LidHost websites are protected by intellectual property laws and belong to LidHost or other rights holders on lawful grounds.</p> <p>2.2. Viewing, downloading, copying, and printing website materials is permitted solely for internal, informational, and non-commercial purposes, provided that copyright notices and other proprietary notices are preserved.</p> <p>2.3. A user may place a hyperlink to the LidHost website on their own internet resource, provided that such link does not create a false impression of partnership, sponsorship, affiliation, or endorsement by LidHost.</p> <p>2.4. Any other use of website materials, including but not limited to republication, redistribution, public distribution, framing, reproduction of substantial portions of content, or commercial use thereof, is allowed only with prior written permission from LidHost.</p>

<p>3.1. LidHost takes reasonable measures to place accurate, complete, and up-to-date information on the website. At the same time, the information on the website is provided on an “as is” basis, and LidHost does not guarantee the absence of inaccuracies, technical errors, misprints, or outdated information.</p> <p>3.2. LidHost may at any time, without prior notice, change the website content, service descriptions, technical parameters, tariffs, restrictions, and other information posted on the website.</p> <p>3.3. Links to third-party resources are provided solely for user convenience. LidHost does not control the content of such resources and is not responsible for their availability, security, accuracy, currency, or legality.</p> <p>3.4. The user is solely responsible for choosing how to use the website, verifying downloaded materials, and taking measures to protect their devices, data, and software from viruses, malicious code, and other threats.</p> <p>3.5. To the maximum extent permitted by applicable law, LidHost shall not be liable for indirect, incidental, consequential, punitive, or special damages, as well as lost profits, data loss, business interruption, or other losses arising from the use of the website or the inability to use it, except in cases of intent or gross negligence on the part of LidHost.</p>

<p>4.1. Any software available for download from LidHost resources (the “Software”) is the intellectual property of LidHost and/or the relevant suppliers and rights holders.</p> <p>4.2. Use of such Software is permitted solely within the scope of the applicable end-user license agreement (EULA), if such agreement accompanies the Software or is otherwise made available to the user.</p> <p>4.3. Unless expressly provided otherwise by the applicable license, the Software is supplied for installation and use by the end user solely for personal or internal operational purposes.</p> <p>4.4. Any reproduction, decompilation, redistribution, publication, mirroring, or other use of the Software in violation of the applicable license is prohibited and may result in civil, administrative, or criminal liability.</p>

<p>5.1. The LidHost name, logos, service names, and other brand elements are means of individualization protected by law.</p> <p>5.2. Mention of third-party trademarks, trade names, or designations on LidHost websites does not mean that LidHost has acquired any rights to such objects and must not be construed as a statement of affiliation unless expressly stated otherwise.</p>

<p>6.1. A user who contacts customer support, sends messages to email addresses in the @lidhost.com domain, or initiates a support chat on the website agrees to receive service notifications related to the processing of the request, service delivery, and account maintenance.</p> <p>6.2. If applicable law allows marketing messages to be sent on the basis of such consent, the user may also receive informational and marketing mailings from LidHost until they opt out.</p> <p>6.3. The user may opt out of marketing messages at any time using the method indicated in the relevant email or by contacting support.</p>

<p>7.1. Any comments, ideas, suggestions, remarks, or other information sent by the user to LidHost in connection with the operation of the website, the quality of services, or service development shall be treated as feedback.</p> <p>7.2. Unless otherwise agreed in writing by the parties, such feedback is provided without confidentiality obligations and without any obligation on the part of LidHost to pay the user any compensation.</p> <p>7.3. The user confirms that they are entitled to provide such feedback and grants LidHost the right to use it for the purposes of developing, improving, testing, supporting, and enhancing services to the extent consistent with applicable law.</p>

<p>8.1. LidHost is not obliged to carry out permanent monitoring of materials posted or transmitted by users unless otherwise required by law, the terms of the service, or the need to ensure infrastructure security.</p> <p>8.2. At the same time, the user agrees that LidHost may carry out selective or systematic monitoring of infrastructure, logs, network activity, configurations, and hosted content for the purposes of:</p> <ul> <li>ensuring the stable and secure operation of services;</li> <li>verifying compliance with law, these Terms, and other mandatory rules;</li> <li>preventing abuse, attacks, unauthorized access, and other threats;</li> <li>protecting the rights and legitimate interests of LidHost, its customers, and third parties.</li> </ul> <p>8.3. Access to LidHost management systems, accounts, administrative panels, and applications is granted only to authorized users within the scope of their assigned permissions.</p> <p>8.4. Any actions showing signs of unauthorized access, data modification, interference with infrastructure, circumvention of restrictions, security violations, or unlawful use of resources may be recorded and used as evidence for internal investigation, reporting to competent authorities, or protecting LidHost’ rights.</p> <p>8.5. The user is prohibited from installing, using, or maintaining software intended for mass email distribution, including but not limited to PowerMTA, MailerQ, and other similar solutions. The list of such software may be expanded without prior notice.</p> <p>8.6. If prohibited software is detected as installed or used, LidHost may restrict access to the service, suspend the provision of the service, or block the server without refund of unused funds, unless otherwise required by mandatory provisions of applicable law.</p> <p>8.7. The user is prohibited from using server resources for mining, digital currency infrastructure operation, block creation, transaction validation, or other similar compute-intensive operations unless such use is expressly agreed upon separately by the parties.</p> <p>8.8. Installation, storage, use, publication, or distribution of malicious code, unauthorized access software, botnet components, attack delivery tools, or any other information or software capable of harming LidHost, its customers, or third parties is prohibited.</p>

<p>9.1. If, after a server has been provisioned, the user cannot connect to it via standard TCP ports 22 (SSH) or 3389 (RDP), the LidHost technical department will diagnose the cause of the inaccessibility.</p> <p>9.2. If diagnostics show that the inaccessibility is caused by technical reasons on the LidHost infrastructure side, the company may, at its discretion, resolve the issue or provide a free replacement IP address with another available address.</p> <p>9.3. If the inability to connect is caused by third-party actions, the user’s provider restrictions, governmental actions, routing specifics, traffic filtering, or other external circumstances beyond LidHost’ control, no IP replacement or refund shall be provided unless otherwise required by mandatory legal rules or a separate agreement.</p> <p>9.4. If the server remains reachable from most points of the global network and the issue is observed only by a specific user or a limited number of persons for reasons beyond LidHost’ control, such a situation shall not in itself be deemed improper performance of the service.</p>

<p>10.1. To cancel a service or discontinue using it, the Customer must send the relevant notice through the client support system or by another method provided by the service rules.</p> <p>10.2. Unless otherwise expressly provided by the tariff, public offer, special promotion, money-back guarantee, or an individual agreement between the parties, paid funds for the already granted right to demand services are non-refundable.</p> <p>10.3. In cases where settlement between the parties must be based on actually incurred costs, the cost shall be determined in accordance with the rules in force at LidHost on the date of service termination, unless another settlement procedure is established by a supplemental agreement between the parties.</p> <p>10.4. To avoid ambiguity, it is recommended that refund, recalculation, retention, and compensation procedures be fixed in tariff terms or a separate document applicable to the specific service.</p>

<p>11.1. Where required by applicable law, payment system rules, sanctions restrictions, or internal compliance procedures, LidHost may restrict certain payment methods or refuse their use.</p> <p>11.2. In particular, the company does not accept cryptocurrency payments from customers in the United States and does not make cryptocurrency payments for goods and services in the territory of the Estonia to the extent restricted by applicable law.</p> <p>11.3. The user must independently choose an available and lawful payment method from among those offered by LidHost for the relevant jurisdiction.</p>

<p>12.1. The relationship between the parties shall be governed by the law of the jurisdiction expressly stated in the contract, invoice, tariff, service rules, or otherwise derived from the status of the servicing company and the nature of the service provided.</p> <p>12.2. If a dispute cannot be resolved through negotiations and pre-trial claims, it shall be considered by the competent court in accordance with the applicable procedural and substantive law.</p> <p>12.3. Unless mandatory rules of applicable law provide otherwise, disputes related to these Terms may be considered by the courts of the Republic of Estonia.</p> <p>12.4. For questions related to the interpretation of these Terms, the user may contact: <a href="mailto:sales@lidhost.com">sales@lidhost.com</a>.</p>